B | FRICTIONLESS JOURNEY DESIGN

KEY QUESTIONS

  • What are the various customer segments?
  • What are the main methods of sourcing and purchasing construction materials and products today? 
  • What is the potential contribution to the bottom line as a participant in the GPO? 
  • What value the GPO will bring to each segment? 
  • What are the opportunities or pain points for each segments (around price, financing, win rate of jobs, margins) for GPO to comprehensively address needs and values? 
  • What value the GPO will bring to each segment? What features will subcontractors find the most valuable?
  • How might we tailor the user interface to the specific needs of subcontractors?
  • How can we ensure that customer interactions are seamlessly combined with internal processes?
  • What is the business hypothesis with respect to stakeholders like Prologis, contractors, distributors, suppliers, that will underlie the GPO?
  • What will it differentiate GPO from all other sales channels for each customer segment?
  • How will those hypothesis or concepts be tested when building the business?

    Information Slides

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